UK regulators crack down on misleading power supplier claims

September 13, 2010 at 6:05 pm

On Sept. 2, UK energy regulator Ofgem launched an investigation into reports that sales representatives from several UK power companies were giving consumers misleading information — often causing them to switch power providers, and end up with a bad deal that increased their bills.

Trust matters to the smart grid — and smart metering will help. Consumers must be able to trust not only the energy data they get, but also the company that sells them power.

More importantly, when consumers have the kind of reliable and detailed energy information that smart meters provide, it helps them hold power suppliers accountable…

Full story: UK: Ofgem cracks down on misleading claims by power suppliers



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Entry filed under: consumer protection, Regulation, UK. Tags: .

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