UK clarifies electric disconnection, prepayment policy for smart meter customers

August 18, 2010 at 8:31 pm

Not everyone pays their electric bill in full and on time — but smart meters give electricity retailers more options for working with residential customers who get behind on their bills.

The UK’s nationwide smart meter rollout is accelerating. Some UK electricity retailers have already begun installing smart meters. On Aug. 16 the UK energy regulator, Ofgem, released interim guidance advising those retailers about practices for remotely disconnecting customers or switching those customers to prepayment. (In California a similar proceeding also is underway.)

Ofgem’s guidance aims to provide customers with at least the current level of protection and safety during the smart meter transition, in the event that remote disconnection or a switch to prepayment becomes necessary…

Full story: UK clarifies disconnection, prepayment policy for smart meter users

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Entry filed under: consumer protection, Europe, European Smart Grid regulation, Regulation, Smart Grid, Smart Meters, UK. Tags: , .

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